1244 Victoria Street North, Kitchener, Ontario, N2B 3C9   Contact/Email   519-743-1689   519-743-1401

Claims Reporting

All claims should be reported through our office to a licensed broker at the following number: 519-743-1401 or 800-596-7780.

Our brokers can give you valuable advice about what to expect during the claims process. We recommend that you seek our advice in reporting a minor incident or loss.  In the case of a major loss the direct number to the insurance company should be used as their claims department is available to provide you with immediate assistance 24/7.

Should you need to contact the insurance company directly, the phone numbers are listed below:

Aviva Canada Inc1-866-692-8482
The Dominion of Canada1-800-268-8371
Ecclesiastical Insurance Office plc1-888-693-2253
(after hours)
Economical Insurance Group1-800-607-2424
Gore Mutual Insurance Company1-800-265-8600
Jevco Insurance Company (Ontario)1-800-265-5458
Nordique Insurance Company of Canada1-800-668-1000
Peel Mutual Insurance Company1-800-268-3069
Perth Insurance1-877-717-2233
Western General Insurance Company1-800-265-4030
Avec Insurance Managers Inc.1-519-438-8396
Markel Insurance Company1-888-627-5351
PAL Insurance Brokers1-800-265-8098
Premier Marine Insurance Managers1-519-850-1610
South Western Group1-866-794-5463
Tic Travel Insurance1-800-670-4426


If you need more information, e-mail us your questions at info@hancockinsurance.ca or call us at 519-743-1401

When an auto claim must be reported to the police and insurance:

  • If anyone is injured, even what appear to be minor injuries
  • If the cost of repairs would exceed $1,000
  • If there is any question as to who was at fault