1244 Victoria Street North, Kitchener, Ontario, N2B 3C9   Contact/Email   519-743-1689   519-743-1401

Claims Reporting

All claims should be reported through our office to a licensed broker at the following number: 519-743-1401 or 800-596-7780.

Our brokers can give you valuable advice about what to expect during the claims process. We recommend that you seek our advice in reporting a minor incident or loss.  In the case of a major loss the direct number to the insurance company should be used as their claims department is available to provide you with immediate assistance 24/7.

Should you need to contact the insurance company directly, the phone numbers are listed below:

Burns & Wilcox  1-416-774-2477
Chubb Insurance 1-800-252-4670
Ecclesiastical Insurance 1-888-693-2253
Economical Insurance 1-800-607-2424
Gore Mutual Insurance Company 1-800-265-8600
Hagerty Insurance 1-888-348-8546
Nordic Insurance Company of Canada 1-800-668-1000
PAL Insurance  1-800-265-8098
Premier Group of Companies 519-850-1610
South Western Group 1-866-794-5463
Travelers Canada 1-800-661-5522


If you need more information, e-mail us your questions at info@hancockinsurance.ca or call us at 519-743-1401

When an auto claim must be reported to the police and insurance:

  • If anyone is injured, even what appear to be minor injuries
  • If the cost of repairs would exceed $1,000
  • If there is any question as to who was at fault